Signature Cakes FAQ

Shoppe Policy: Cake orders require a minimum of 72 hours’ notice, pick-up date can be selected on our contact form.

Do you accept custom requests not listed?

Unfortunately no. Our signature cakes are baked to be enjoyed with authentic taste & experience, so we are not able to offer customizations beyond those listed and available in the Shoppe. We offer a limited selection of our signature cakes in special designs currently available in the Shoppe. The photos you see are all our cakes and true to our style.

Do you accept custom color requests not listed?

Unfortunately no. We have done our best to offer a wide range of 15+ colors for selection. These are the colors we keep in stock, so we are not able to offer customizations beyond those listed.

Can I add a longer message?

Unfortunately no, this is the maximum amount of letters that will fit on our cakes (we've tried!) The shorter the message, the more it stands out. Try simplifying your message by switching "Happy Birthday" to "Happy Bday" or simply "HBD". We offer letters and numbers, so you might like to try the numbers of the year you are celebrating, like "21" or "30".

Can I have a custom message that is not letters or numbers?

Unfortunately no. We use special tools to cut out the messages that go on the cakes, which are only available in letters and numbers (we can not provide !@#$%& symbols or emojis). If you enter a symbol (i.e., & or +) in the message box provided, this will be automatically omitted from the message.

Can I send you a photo of exactly the cake I want?

Unfortunately, we are not looking to replicate another cake designer's work. The photos you see are all our cakes and true to our style. If you are looking for a more intricate design and have an unlimited budget, Dallas has some very talented cake designers working on one-off designs who would be better suited to replicating a specific design.

My event falls on a day you are closed, how many days will the cake be okay in the fridge?

We make all of our cakes fresh and have mastered our recipes. Cakes picked up on a Saturday will still taste the same up to the following Tuesday when our Cake Care instructions are followed. Unfortunately we do not offer cake collections on days the Bakeshoppe is closed.